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How to Record Mobile Phone Calls

Many organisations, particularly those in the financial services industry, routinely record calls between their staff and customers. With mobiles increasingly being used across the business community, it’s important to ensure that these can be included within any call recording programme. In this post, we’ll explore the optimum way in which businesses can record mobile phone calls.

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Mobile Voice Recording in Singapore - a legal perspective

Business organisations record mobile calls for several reasons. Some record customer calls for training and quality assurance purposes. Others do so because they are required by law or to comply with regulatory requirements, such as those imposed by MiFID II or by the Monetary Authority of Singapore (MAS), as detailed in the Singapore Guide to Conduct & Market Practices for the Wholesale Financial Markets, or the Singapore Exchange (SGX), in its Rulebook.

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5 Reasons why your business should record mobile calls

Mobile phones have changed the way businesses operate - users expect instant access to information, while customers want action immediately, whether it is to resolve a problem, seek advice, or buy a product. It’s no surprise that mobile phone usage among enterprises has increased over the years.

The rise in mobile calls brings up a new problem for companies. Many businesses have recorded calls in the past for quality assurance and legal reasons and there are multiple solutions for recording calls on traditional landlines, even if they can be expensive. But, how do you record calls when many of them happen on mobile devices? Perhaps more importantly, should you even bother doing it in the first place?

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What is Mobile Voice Recording?

Call recording has become an important issue for many businesses and organisations. Recording digital communications, such as mobile voice calls and messages provides valuable insights into customer service and for performance optimisation – and is necessary to ensure compliance with a number of key regulations, such as MiFID II. With more and more employees using mobile devices, the need to include mobiles within recording and compliance programmes has grown.

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