Mobile phones have changed the way businesses operate - users expect instant access to information, while customers want action immediately, whether it is to resolve a problem, seek advice, or buy a product. It’s no surprise that mobile phone usage among enterprises has increased over the years.
The rise in mobile calls brings up a new problem for companies. Many businesses have recorded calls in the past for quality assurance and legal reasons and there are multiple solutions for recording calls on traditional landlines, even if they can be expensive. But, how do you record calls when many of them happen on mobile devices? Perhaps more importantly, should you even bother doing it in the first place?